Terms of service
Terms & Conditions of Service
Last updated: September 2025
This website is operated by Flow Intimates ABN 55 680 830 960 (“Flow Intimates”, “we”, “us”, “our”).
By using our website flowintimates.com.au or buying our products and/or services, you agree to these Terms and Conditions.
We may update these Terms & Conditions from time to time by posting the new version here.
Your continued use of the site means you accept any changes.
1. Online Store Use
You must be at least 18 years of age to purchase from us, or have a parent/guardian’s consent.
You must not use our website or products for unlawful, harmful, or abusive purposes. This includes breaching laws, infringing on rights, harassing others, spreading malware, or engaging in spam or deceptive activity.
We may suspend or revoke access if you breach these Terms & Conditions.
2. Products and Services
Some products may only be available online and in limited quantities. Availability, descriptions, and pricing may change without notice.
We try to display colours and images accurately, but cannot guarantee your screen shows them exactly.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. If a product fails to meet these guarantees, you are entitled to a remedy as outlined in our Returns Policy.
3. Billing and Orders
We may refuse, limit, or cancel orders at our discretion if we reasonably suspect reselling, bulk purchasing, fraud, or misuse of our products.
If we change or cancel an order, we will attempt to notify you using the contact information provided. Any cancellations or changes to your order will always be made in line with your rights under Australian Consumer Law.
You agree to provide accurate and up-to-date billing, shipping, and contact information so we can process your orders and contact you if needed.
4. Third-Party Services & Links
Our website may include tools, services, or links to third-party websites. These are outside our control and provided “as is.”
If you choose to use them, you do so at your own risk. Please review the third party’s terms and policies before engaging with them. We are not responsible for their products, services, or content.
5. User Content
If you send us ideas, feedback, or submissions, you agree that we may use them freely without obligation to you.
You are responsible for any content you post or share. We may remove content that is unlawful, offensive, or violates rights. We are not liable for user-generated content.
6. Intellectual Property
All our content - including text, graphics, logos, images, product descriptions, and software, is the property of Flow Intimates or our licensors and is protected by copyright and trademark laws.
You may not reproduce, distribute, modify, or otherwise use our content without prior written consent, except as permitted by law.
Any unauthorised use of our Intellectual Property may result in legal action.
7. Personal Information
Any personal information you provide is handled in line with our Privacy Policy.
8. Disclaimer and Limitation of Liability
We do not guarantee our website, products and/or services will always be available, secure, or error-free. You use them at your own risk.
Except as required by Australian Consumer Law, our products and services are provided “as is” and “as available.”
To the fullest extent permitted by law, we are not liable for indirect or consequential loss arising from your use of our website, products, and/or services.
Nothing in these Terms & Conditions limit your rights under Australian Consumer Law.
9. Indemnity
You agree to indemnify Flow Intimates, including our staff and partners, against any claim, loss, or damage (including legal costs) arising from your breach of these Terms, violation of the law, or infringement of another person’s rights.
10. Governing Law
These Terms are governed by the laws of Australia.
11. Changes to Terms
We may update these Terms by posting the new version on our website.
Your continued use of our site means you accept any changes.
12. Returns Policy
Our Returns Policy forms part of these Terms & Conditions.
It explains your rights and our process for returns and refunds in line with Australian Consumer Law.
13. Contact Us
For any questions contact us at: sales@flowintimates.com.au