Privacy policy
Privacy Policy
Last updated: September 2025
Flow Intimates (“we”, “us”, “our”) respects your privacy. This policy explains how we collect, use, and protect your personal information when you use our website flowintimates.com.au.
1. Information We Collect
We may collect:
Personal details you provide (name, email, phone number, billing and shipping address).
Payment information (processed securely via our payment providers — we do not store full credit card details).
Order history and communication with us.
Website usage data (such as IP address, browser type, and pages visited).
2. How We Use Your Information
We use your information to:
Process and deliver your orders.
Communicate with you about your purchase or enquiries.
Improve our products, services, and website.
We’ll only send marketing communications if you have opted in, and you can unsubscribe at any time.
3. Sharing Your Information
We may share your information with trusted third parties only where necessary to provide our services, such as:
Shopify (our online store platform).
Payment processors (e.g., Shopify Payments, PayPal).
Shipping and delivery partners (e.g. Australia Post).
If you are located outside Australia, your information can be transferred to and stored on servers in other countries. These countries may have different data protection and retention laws, but we will ensure your personal information is handled securely and in accordance with this Privacy Policy.
We do not sell or rent your personal information to others.
4. Data Security
We take reasonable steps to protect your personal information. Payment information is encrypted and handled by secure third-party providers. However, no system is completely secure, and we cannot guarantee absolute security. We retain personal information only for as long as necessary to provide our services or as required by law.
5. Your Rights
Under Australian law, you have the right to:
Access the personal information we hold about you.
Request corrections if your information is inaccurate.
Opt out of marketing communications at any time.
To protect your privacy, we may need to verify your identity before processing any access or correction requests.
If you are based in the European Union or other regions with similar data protection laws, you may also have the right to request the deletion of your personal information or to restrict how we use it.
To make a request, contact us at sales@flowintimates.com.au
6. Cookies and Tracking
We use different types of cookies and tracking technologies, including:
Functional cookies – required for the website to work properly.
Performance cookies – help us analyse how visitors use our site so we can improve it.
Marketing cookies – used to deliver relevant ads and measure campaign performance.
You can disable cookies in your browser settings, but some features of the site may not work properly.
7. Third-Party Links
Our website may include links to third-party sites. We are not responsible for the privacy practices of those sites.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the “last updated” date.
9. Contact Us
If you have any questions or concerns about this policy, please contact us at: sales@flowintimates.com.au